What currency are the prices used on the site?
All prices are in USD.
Do you ship worldwide? We do ship internationally, but some warehouses may not be able to ship to certain destinations. You will be informed at your cart, if your desired item is available for your shipping destination.
I just did my order, what happens now? And what is the shipping time?
We try our best to ship items as fast as we can. Please allow 3 to 7 days preparation time for your order to be ready to ship out.
Average shipping times are 3 to 15 days depending your shipping destination. Please check in with us, if you have any qeustions. If there is no warehouse close to the country of order, some items may take up to 30 days. This note will be published at the product page of the item selected.
The delivery carrier will provide you with a tracking number. Tracking numbers will be updated 1 to 3 days after your order has been SHIPPED. If you don't have a tracking number after 5 shipping days, please email us at email@example.com.
I am not in love with my order or there has been a damage, can it be returned? What if there is an issue?
Generally, we offer a 100 % money back guarantee, if the product is defective or damaged. If defective or damaged,we give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. In some cases we may offer you a store credit, if refund is not possible.
Please note, product must be untouched, unworn and with all original tags and in its original package. Normal wear and tear is not considered a refund reason. Before returning, please sent pics of the product damaged and get in touch with our costumer service for requesting a return ticket. We cannot accept returns, which were sent to the shipping adress, WITHOUT our prior approval ticket. Please Include a name and order number on the returned parcels.
Please dont sent the parcel to us, but use the delivery adress from the parcel, once you got a return ticket from us.
We are not responsible for package damages or undelivered or wrongly delivered parcels. Please reach out to the delivery/carrier service. If in doubt, contact our costumer service.
SOME PRODUCTS are excluded from returns and refunds. Please check the product description and any DELIVERY NOTE about refunds and exchange policey added to the product page of your desired item.
Sales, swimwear , underwear , socks, jewelery and shoes and make up and wellness articles are EXCLUDED from returns and refund. We encourage you to pay extra attention during your shopping experience. Please check our Shipping policies.
Can I cancel my order?
Unforunatley, once your order is placed, it cannot be cancelled.If in doubt, please contact our costumer service.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and reach out to us as soon as possible. Once you have double checked if the address given is wrong, kindly notify us in due course via email at firstname.lastname@example.org. If the given address is wrong we may be able to change the address to the correct one within 1 hour. No refund will be given after the 1 hour of incorrect submission.
We do not ship to Post Office boxes. Please use a proper mailing adress.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you for making your shopping experience comfortable! Please send us an email to email@example.com and we will be happy to assist you in any way we can. Please dont forget to attach your order number and address the problem clearly. That helps us to indentify the order in due course.
Thank you for shopping with us.