What currency are the prices used on the site?
All prices are in USD.
Do you ship worldwide? We do ship internationally, and will take care of your package delivery with the ultmust care. There maybe restrictions with your country of order, if so, you will be informed at your cart, if your desired product is available for your shipping destination.
I just did my order, what happens now? And what is the shipping time?
We try our best to ship items as fast as we can. Please the estimated preparation time for our team to handmanufacture your your order and then to be ready to ship out. Some orders may require special fittings, please contact our sales representative for your indiviual arrangements, if required and possible.
For costum made orders, we will infrom you about the manufacturing time during the consultation process. The productions time can vary from 4 to 12 weeks. Each order is treated as an unique preparation process, and some of the orders may require us to hand prepare patters adjusted to your requirements. We are not a "from the rack" warehouse, but a highly individual craftmanship atelier, here to help YOU to fulfill your requirements.
All our products are Fashion Designer Samples. Many of them come directely from the stage of internatinal fashion runway shows. You can order them made to your measurements and desires, or you can ask our fashion designer to create something truely unique just for yourself.
Average shipping times are 3 to 15 days depending your shipping destination, way of shipping (standard, express or rush order). Please check in with us, if you have any qeustions.
The delivery carrier will provide you with a tracking number. Tracking numbers will be updated 1 to 3 days after your order has been SHIPPED. If you don't have a tracking number after 5 shipping days, please email us at email@example.com.
Is there a representative/consultant I can talk to directly?
Your order over a volume of $1000 US or higher, will have a specific agent asigned, who is just working for the satisfaction fulfillment of our personal order.
We are aware that costum made designer clothing needs a very individual treatment and consultation. We have time for you and your requirements.
If necessary and on orders exceeding $3000 US, our designer may come to you on special request and order on an extra fee and if desired, you are always able to book one of our consultation sessions at any time you may need it. This will be done in written, by phone or online camera systems, if no agent is close to you. You can find the booking template under the section "Precious Extras/Consultation" or you can reach out to us anytime via email.
I dont know what or how to order or if I can wear your dresses for my figure and size. Can you help?
If you have questions or simply do not know how our order system may work or what you exactly do may need, please drop us an email with your requests and questions. We will try to answer in due course with helpful hints and advises. If you feel, you do need more information, you can always book our styling and consultation service with our team or our designer directly, if available.
All your dresses look so awesome on a slim model. Do you cater Plus Size?
As we are at measurement costum made atelier, all items can be adjusted to your individual figure and seize. Most all of our items are very comfortable in size and pattern, so you can wear them without any big hustle also if you wear a more bigger or curvy sizes or if you are pregnant. Please consult with us during the ordering process.
I am not in love with my order or there has been a damage, can it be returned? What if there is an issue?
Costum made orders are very individual and therefore excluded from any return policy.
Generally, we offer a 100 % money back guarantee only, if the product is defective or damaged. If defective or damaged,we give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, after we have inspected and investigated the demange and if approved, we will refund the full amount of your original purchase. In some cases we may offer you a store credit, if refund is not possible.
Please note, product must be untouched, unworn and with all original tags and in its original package. Normal wear and tear is not considered a refund reason. Before returning, please sent pics of the product damaged and get in touch with our costumer service for requesting a return ticket. We cannot accept returns, which were sent to the shipping adress, WITHOUT our prior approval ticket. Please Include a name and order number on the returned parcels.
Costum made orders are final and have a no refund policy
We are not responsible for package damages or undelivered or wrongly delivered parcels. Please reach out to the delivery/carrier service. If in doubt, contact our costumer service or your asigned agent.
SOME PRODUCTS are excluded from returns and refunds. Please check the product description and any DELIVERY NOTE about refunds and exchange policy added to the product page of your desired item.
Sales, swimwear , underwear , socks, jewelery and shoes and handmade items and make up and wellness articles are EXCLUDED from returns and refund. We encourage you to pay extra attention during your shopping experience. Please check our Shipping policies.
Can I cancel my order?
Unforunatley, once your order is placed, it cannot be cancelled.If in doubt, please contact our costumer service.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and reach out to us as soon as possible. Once you have double checked if the address given is wrong, kindly notify us in due course via email at firstname.lastname@example.org. If the given address is wrong we may be able to change the address to the correct one within 1 hour. No refund will be given after the 1 hour of incorrect submission.
We do not ship to Post Office boxes. Please use a proper mailing adress.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you for making your shopping experience comfortable! Please send us an email to email@example.com and we will be happy to assist you in any way we can. Please dont forget to attach your order number and address the problem clearly. That helps us to indentify the order in due course.
Thank you for shopping with us.