Refund Policy
All custom made products are not refundable.
We have a general 7day (damage) return policy, which means you have 7 days after receiving your item to request a return, if item is damaged or defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will then investigate the damange, and if approved, we will inform you about the return or store credit.
To start a return, please first contact us at office@akitaarigatoson.com for requesting a return. Items sent back to us without first requesting a return will not be accepted. You do need to provide proof in form of pictures.
Please note, made to order articles and items (handmade and bespoke or at measurement) do not have a refund policy. The order is final. If there should be any concern, please feel free to contact our office.
You can always contact us for any return question at office@akitaarigatoson.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assist you in resolving that issue in due course.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, underwear and swimwear.)We also do not accept returns for hazardous materials, flammable liquids, or gases. We dont accept returns on footwear and socks either.
Please note, product must be untouched, unworn and with all original tags added and in its original package. Normal wear and tear is not considered a refund reason.
Please also check the NOTE section on each product page description. They may be excluded from returns. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Unfortunately, we do not accept exchanges once the order is made. Please get in contact with us, if you think, it s anyhow necessary to exchange an item. We are happy to have a look into your concern. We will inform you, if your request for refund or exchange or storecredit is approved or not.
Returns and any additional return cost (costoms fees ecc), has to be paid by costumer.
If your package is delayed or damaged or not or wrongly delivered, please get in contact with the shipment company. We are not liable for the fulfillment of the shipping company used. Please keep your tracking records handy.
If you misspelled your adress, please get in contact with us inbetween 1 hour after your order , otherwise we are unable to exchange or correct the order.
We do not deliver to PO boxes, please provide us with a valid mailing adress.
If you have any doubt about your delivery or return request, please feel free to contact our costumer service. We will do our best, to be of help for your concerns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or maybe approved for a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund back to your account.
